Careconnect came to Reingold in 2015 looking for a site redesign in time for the October/November benefit season. This project is a good example of how my approach to design and project planning has matured from “make it look nice” to “this is what will help your business.” […]
Category: Case Study
Large scale projects that involved multiple deliverables.
Explore VA
Explore VA is an initiative from the VA that is aimed at centralizing all of the Department of Veterans Affairs benefit information into an easy ‘one-stop-shop.’ The redesign improved organic search rank while also bumping the conversion rate to a staggering 24% (from 8%). […]
What Is MTC
During my stint at Reingold, our main client (by a significant margin) was the VA. Specifically, we were providing material guidance to support VA’s mental health outreach efforts. The central project of this effort was maketheconnection.com. This was a novel site that sought to break through the stigma of talking about mental health (and seeking […]
SiriusXM Style Guide
In mid 2016 our UX team at SiriusXM decided to start anew with a style guide. This was definitely a team effort, but I ended up being one of the largest contributors. I was responsible for forms, buttons, tabs, images, grids and WCAG. There was also a significant amount of work invested parsing each section […]
Sirius XM Bill-Pay Portal
In 2016 I was tasked with presenting a new vision for SiriusXM’s central bill paying portal. Known internally as as the OAC or “Online Account Management,” it is one of the core web experiences for SiriusXM subscribers. […]
Angular Form Fields
Since so much of the UX at SiriusXM is form-heavy, we’re heavily invested in optimizing inputs. One way to do this is with dynamic feedback for inputs that require a specific format for data. Both of these forms are built as Angular 1.x directives and are live on the site. […]
SXM: Channel Guide
Initially when taking on a redesign of SiriusXM’s channel guide, I thought it would be a relatively straight-forward lay-up. How complicated could it be? It’s just a list of channels. In actual practice, it turns out the channel guide mediates some of the most complicated and important parts of the SiriusXM value chain. From helping […]